A Firewall is blocking Remote AFX Agents and Remote Collection Agents from communicating with the Application Server in RSA Identity Governance & Lifecycle
Originally Published: 2020-08-14
Last Modified: 2023-11-30
Article Number
Applies To
RSA Version/Condition: 6.9.1, 7.0.x, 7.1.x
Issue
Cause
RSA Identity Governance & Lifecycle Root (Server) and Client Certificates are not compliant with the RFC-5280 standard. As a result, firewalls may block communication with Remote AFX Agents and Remote Collection Agents.
Resolution
- Upgrade to RSA Identity Governance & Lifecycle 7.2.0.
- Regenerate the server and client certificates as instructed in RSA Knowledge Base Article 000038314 -- How to Update the Root (Server) and Client Certificates in RSA Identity Governance & Lifecycle.
Workaround
Related Articles
RSA Federated Identity Manager CTConnection Plugin Enhanced for Firewalls and Reliable Connectivity. Number of Views Primary does not communicate with replica. Activity monitor does not show messages. Number of Views Workflow editor pop-up "An error occurred communicating with the server" in RSA Identity Governance and Lifecycle Number of Views Alert sent 'EM-006 : Unable to communicate with Network Controller' Number of Views SID: sd_login error unable to communicate with Authentication server Number of Views
Trending Articles
Artifacts to gather in RSA Identity Governance & Lifecycle Troubleshooting AFX Connector issues in RSA Identity Governance & Lifecycle RSA Authentication Manager 8.9 Setup and Configuration Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide How to Update the Root (Server) and Client Certificates in RSA Identity Governance & Lifecycle
Don't see what you're looking for?
