"A PIN is required for this token" error on RSA Authentication Manager 8.x when requesting an RSA SecurID software token from the Self-Service Console
Originally Published: 2019-03-27
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
A PIN is required for this token
Cause
Alphanumeric PINs only apply to users with RSA SecurID 700, SecurID 200, and SecurID 800 connected tokens. SecurID 520 and SecurID software tokens support numeric-only PINs
Resolution
Procedure
- In the Security Console, navigate to Authentication > Policies > Token Policies > Manage Existing.
- Use the search fields to find the token policy that you want to edit.
- From the search results, click the token policy that you want to edit and from the context menu, select Edit.
- Set Character Requirements to Require numeric PINs.
- Click Save.
Notes
