Access policy is not enforced for some users in RSA Cloud Authentication Service
Originally Published: 2015-06-24
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Access Policy
Issue
Resolution
Synchronization ensures that the RSA Via Access hosted service reflects any updates made to your LDAP directory server.
- In the Administration Console, click Users > Identity Sources.
- Click the triangle icon next to Edit for the Identity Source that contains the user(s) in question. Choose Synchronization.
- Click Synchronize Now.
- Click Refresh to check the synchronization status.
- Once the synchronization is completed, the page displays the job status, and the number of users added, updated, and not synchronized.
- Ask the user to login and check if the policy is now enforced.
- If the policy is still not enforced to the user, check If the user is included in the "users not synchronized", check the reason (e.g. missing email address, ..), correct the active directory record and start Sync again.
- Ask the user to login and check if the policy is now enforced.
Related Articles
RSA Federated Identity Manager (FIM) services do not start after changing hardware (upgrading RAM etc.) to the machine ru… Number of Views How to recreate a PKCS#12 and/or to change PKCS#12 password? Number of Views SOM Web Form Matching Number of Views RSA Token Client (RTS) DLL not rotating its log file Number of Views Security Object Manager (SOM) client fails to connect to SOM Server Number of Views
Trending Articles
RSA Authentication Manager 8.9 Patches and Hotfixes Readme AFX Server and Remote Collection Agents fail to start after updating Java to version 1.8u241 (1.8.0_241) / 1.7u251 (1.7.0_… RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager 8.9 Setup and Configuration Guide
Don't see what you're looking for?
