After an upgrade, uploading and downloading files to a Hardware Appliance using FTP fails on RSA Identity Governance & Lifecycle
Originally Published: 2020-06-03
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Appliance
RSA Version/Condition: All
Issue
Cause
- The FTP process may be shut down.
- The file permissions on the /home/oracle/ftp directory may have been modified.
- If on a cluster, the upgrade process may have shut down the FTP process on one or more nodes.
- The upload/download may be pointing to the wrong cluster IP address.
Resolution
- Start up the FTP process.
- Reset the file permissions on the /home/oracle/ftp directory.
- If on a cluster, make sure the FTP process is running on all nodes of the cluster.
- If on a cluster, make sure to use the virtual IP address to connect.
Related Articles
FTP sessions show no data Number of Views What does suffix mean in the FTP agent configuration Number of Views Download Network Settings for a Primary or Replica Instance Number of Views Unable to recognize the .iso file while uploading the patch through web browser from the Operations Console in RSA Authent… Number of Views How to collect data from a .csv file on a password protected FTP server in RSA Identity Governance and Lifecycle 7.0.0 Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Troubleshooting AFX Connector issues in RSA Identity Governance & Lifecycle Authentication Manager Security Console and Operations Console Inaccessible After Certificate Update How to Forward RSA Authentication Manager 8.4 or Later Logs to Multiple Syslog Servers Using rsyslog RSA Authentication Manager 8.9 Patches and Hotfixes Readme
Don't see what you're looking for?
