An error occurred while generating access token from refresh token in RSA Governance & Lifecycle
Originally Published: 2016-06-13
Article Number
Applies To
RSA Version/Condition: 7.x and above
Issue
01/09/2019 12:26:24.170 ERROR (pool-5735-thread-1) [com.aveksa.server.core.oauth2.OAuth2ServiceProvider] Error occured com.aveksa.server.core.oauth2.OAuth2Exception: Error occured while generating access token from refresh token : Error occured while generating access token from refresh token : Not Found
at com.aveksa.server.core.oauth2.OAuth2Handler.getTokenFromRefreshToken(OAuth2Handler.java:195)
at com.aveksa.server.core.oauth2.OAuth2ServiceProvider.getAccessTokenUsingRefreshToken(OAuth2ServiceProvider.java:156)
at com.aveksa.gui.util.oauth2.TokenExpiryHandler.run(TokenExpiryHandler.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
01/09/2019 12:26:24.174 ERROR (pool-5735-thread-1) [com.aveksa.gui.util.oauth2.TokenExpiryHandler] Error occured while generating access token from refresh token java.lang.Exception: com.aveksa.server.core.oauth2.OAuth2Exception: Error occured while generating access token from refresh token : Error occured while generating access token from refresh token : Not Found at com.aveksa.server.core.oauth2.OAuth2ServiceProvider.getAccessTokenUsingRefreshToken(OAuth2ServiceProvider.java:163)
at com.aveksa.gui.util.oauth2.TokenExpiryHandler.run(TokenExpiryHandler.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.aveksa.server.core.oauth2.OAuth2Exception: Error occured while generating access token from refresh token : Error occured while generating access token from refresh token : Not Found
at com.aveksa.server.core.oauth2.OAuth2Handler.getTokenFromRefreshToken(OAuth2Handler.java:195)
at com.aveksa.server.core.oauth2.OAuth2ServiceProvider.getAccessTokenUsingRefreshToken(OAuth2ServiceProvider.java:156)
... 4 more
at com.aveksa.server.core.oauth2.OAuth2Handler.getTokenFromRefreshToken(OAuth2Handler.java:195)
at com.aveksa.server.core.oauth2.OAuth2ServiceProvider.getAccessTokenUsingRefreshToken(OAuth2ServiceProvider.java:156)
at com.aveksa.gui.util.oauth2.TokenExpiryHandler.run(TokenExpiryHandler.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
01/09/2019 12:26:24.174 ERROR (pool-5735-thread-1) [com.aveksa.gui.util.oauth2.TokenExpiryHandler] Error occured while generating access token from refresh token java.lang.Exception: com.aveksa.server.core.oauth2.OAuth2Exception: Error occured while generating access token from refresh token : Error occured while generating access token from refresh token : Not Found at com.aveksa.server.core.oauth2.OAuth2ServiceProvider.getAccessTokenUsingRefreshToken(OAuth2ServiceProvider.java:163)
at com.aveksa.gui.util.oauth2.TokenExpiryHandler.run(TokenExpiryHandler.java:50)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
Caused by: com.aveksa.server.core.oauth2.OAuth2Exception: Error occured while generating access token from refresh token : Error occured while generating access token from refresh token : Not Found
at com.aveksa.server.core.oauth2.OAuth2Handler.getTokenFromRefreshToken(OAuth2Handler.java:195)
at com.aveksa.server.core.oauth2.OAuth2ServiceProvider.getAccessTokenUsingRefreshToken(OAuth2ServiceProvider.java:156)
... 4 more
Cause
AFX connectors with RESTful Web Service template can take advantage of OAuth authorization protocol. OAuth allows "client applications" to get limited access to the "endpoints/servers" using authorization token rather than authentication using credentials. Authorization tokens have limited lifetime and will expire. Clients need to retrieve a new token before authorization token expires using refresh token mechanism. AFX does this automatically in the background but can fail if connection details are not valid and up-to-date. Every time AFX fails to retrieve a new access token, it logs an error in the aveksaServer.log.
Resolution
- Make sure you can retrieve the OAuth 2.0 access token manually. To do so, click AFX > Connectors > [Connector Name] > Edit > Settings.
- Click Proceed for authorization and acquire an access token. A new authentication window will open. If you cannot complete this step, make sure all the connection details are valid and up-to-date. You may need to reach out to your AFX endpoint administrator to validate the connection details.
Notes
