1. Launch the SQL Developer tool.
2. As the avuser, run the following queries to determine the individual's user interface settings:

SELECT id, user_id, first_name, last_name FROM T_MASTER_ENTERPRISE_USERS 
WHERE user_id = '<username>';

SELECT * FROM T_SYSTEM_UI_SETTINGS 
WHERE setting_type = 'TableData' AND user_meuid=<user_meuid>;

Note that <user_meuid> is the value of the output shown in the id column resulting from running the first query.

3. Based on the results, you will need to open a new case with RSA customer support and reference this knowledge base article.

• If you obtained output, please include it in your case notes.
• If there was no output, include the fact that there was no output from these queries.