An initial successful Authenticate tokencode authentication generates an error in RSA Authentication Manager authentication monitor
Originally Published: 2019-06-28
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4 patch 4
Issue
- An Authentication Manager user has no tokens, but has registered their mobile device with the Cloud Authentication Service.
- The user performs an agent authentication with Authenticate App Tokencode to create a PIN for future PIN+approve auths.
- This all works from the user/agent perspective (that is, the user is prompted for new PIN, can set a new PIN, and successfully use the new PIN for PIN+approve).
- The Authentication Manager real-time Authentication Monitor reports the following error on the initial authenticate tokencode authentication:
Authentication Method Failed
Cause
Resolution
Related Articles
When multi-step review is generated, NewReviewGeneratedEvent is triggered twice for second step review sending duplicate e… Number of Views Web Services Change Requests do not display usernames of duplicate accounts in RSA Identity Governance & Lifecycle Number of Views Access Fulfillment Express (AFX) connector export fails with 'Could Not Create Connector Package' and 'duplicate entry' er… Number of Views After applying the 2950 Platform Update - DSM - DUP BiosVerifySrv doesn't start Number of Views What is Silvertail Syslog syntax Number of Views
Trending Articles
RSA Release Notes for RSA Authentication Manager 8.8 RSA MFA Agent 2.4.3 for Microsoft Windows Group Policy Object Template Guide RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA MFA Agent 2.4.3 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
