An unexpected JavaScript error ('remoteCAs[...].catype' is null or not an object) has occurred in RSA Registration Manager
Originally Published: 2008-03-07
Article Number
Applies To
RSA Product Set: Digital Certificate Solutions
RSA Product/Service Type: Registration ManagerRSA Version/Condition: 6.7
Platform: Microsoft Internet Explorer 6.0 SP2
Issue
The following error pops up when RSA Registration Manager administrator attempts to list available jurisdictions at the corresponding RSA Certificate Manager installation:
An unexpected JavaScript error ('remoteCAs[...].catype' is null or not an object) has occurred
Microsoft Internet Explorer
An unexpected JavaScript error ('remoteCAs[...].catype' is null or not an object) has occurred on line 387 of https://RRM-hostname:444/ra/admin-ops/rmjuri-rmops.xuda?searchFilter-available. Please contact technical support if the problem persists.
[OK]
Cause
Resolution
1. Download the tool "a39031list-orphaned-juri-version2.zip" which is attached to this article.
2. Unzip "a39031list-orphaned-juri-version2.zip" to the following folder in RSA Certificate Manager installation:
RSA_CM/WebServer/admin-server/ca/admin
Note that the zip contains the following two files:
list-orphaned-juri-v2.xuda
list-orphaned-juri-deluobj.xuda
3. Access the tool on browser (you must have RCM admin certificate in browser) using the following URL:
https://<RCM-hostname>:444/ca/admin/list-orphaned-juri-v2.xuda
4. The above page/tool will show a list of jurisdiction objects followed by a list of CA objects. If one or more orphan jurisdictions exist, a button 'DELETE Object' will show on each row representing orphan jurisdiction. Clicking on 'DELETE Object' button for an orphan jurisdiction will delete the object from RCM database.
IMPORTANT: Before clicking on 'DELETE Object' button to remove an orphan jurisdiction, ensure that you have made a full RCM backup or at least the RCM db backup.
Workaround
Notes
CERTMGR-3560
Attachments
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