Authentication error with LDAP user assigned the Super Admin role while providing additional credentials to the RSA Authentication Manager 8.x Operations Console
Originally Published: 2018-06-21
Last Modified: 2026-05-13
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x }
Issue
Your logon information is incorrect. Correct your logon information and try again, or contact the help desk or your administrator.
This article explains how to resolve the error.
Cause
Resolution
The issue can be resolved with either of the following options:
- Add a User to the Internal Database and Assign an Administrative Role
- Select an existing user within the internal database and Assign an Administrative Role
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