Authentication error with LDAP user assigned the Super Admin role while providing additional credentials to the RSA Authentication Manager 8.x Operations Console
Originally Published: 2018-06-21
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x }
Issue
Your logon information is incorrect. Correct your logon information and try again, or contact the help desk or your administrator.
This article explains how to resolve the error.
Cause
Resolution
The issue can be resolved with either of the following options:
- Add a User to the Internal Database and Assign an Administrative Role
- Select an existing user within the internal database and Assign an Administrative Role
Related Articles
Requesting RSA to create additional Super Administrator accounts for the RSA SecurID Access Cloud Authentication Service Number of Views Super Admin Restoration Number of Views Protect the Cloud Administration Console with Additional (Step-Up) Authentication Number of Views Add, Edit, or Delete an Administrator in the Cloud Administration Console Number of Views RSA ID Plus Cloud Administration Console Forgot Password link is not working Number of Views
Trending Articles
RSA Authentication Manager Upgrade Process Download RSA SecurID Access Cloud User Event audit logs using Cloud Administration REST API CLU RSA Authentication Manager Patch Updates How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Artifacts to gather in RSA Identity Governance & Lifecycle
Don't see what you're looking for?
