Can't start Authentication Manager services due to error thrown when running (./rsaserv) command
Originally Published: 2019-05-06
Last Modified: 2023-09-22
Article Number
Applies To
| RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.x |
Issue
Cause
Resolution
2. Login to another working Authentication Manager server in your environment as rsaadmin and enter the operating system password.
Note that during Quick Setup another user name may have been selected. Use that user name to login.
3. Navigate to /opt/rsa/am/server directory
4. Take copy from rsaserv file in the working Authentication Manager to paste it in the corrupted one.
5. Now Login to the corrupted Authentication Manager server in your environment as rsaadmin
6 Navigate to /opt/rsa/am/server directory
7. Delete old rsaserv script using the following command -> rm rsaserv
8. Paste the working rsaserv taken in step 4 here using WinSCP
9. Make sure that the file permission and ownership is correct using the below commands:
chmod 711 rsaserv
chmod rsaadmin rsaadmin rsaserv
10. Now try again using the rsaserv script to start services
