We recently sent an IDR upgrade notification intended only for customers whose IDRs had not been upgraded to version 12.22.x. However, due to a version check error, customers who had already upgraded all IDRs to version 12.22.x also received the e-mail.
If your IDRs have already been upgraded to version 12.22.x, please ignore the e-mail—no action is required. RSA is making system changes to prevent this error from occurring again.
To verify your IDR Software Version:
- In the Cloud Administration Console, click Platform > Identity Routers.
- Click the drop-down icon next to the name of your IDR.
To upgrade your IDRs to the latest version, refer to the RSA Identity Router 12.22.x Upgrade Guide. RSA has cancelled the automatic upgrades mentioned in the e-mail to allow all customers additional time to complete the upgrade.
If you have any questions, contact RSA Support.
Related Articles
Clarification on RSA Identity Router (IDR) Upgrade Notification (12.24.x) Number of Views What to expect during an RSA SecurID Access Identity Router (IDR)/Cluster software update Number of Views Name or service not known error when connecting Identity Router (IDR) to RSA Authentication Manager Number of Views RSA Governance & Lifecycle Advanced Dashboards Library Release Notes - Revision 2.0 Number of Views How to upgrade an RSA SecurID Access IDR Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA Authenticator 4.6 for iOS and Android Quick Start Guides RSA Authentication Manager Upgrade Process AFX Server stuck in 'Not running' State, with error 'timed out waiting for AFX applications to start' RSA Authenticator 6.2.2 for Windows Administrator Guide
