Upgrade failures from Authentication Manager 8.5 to 8.6 are commonly due to missing or outdated Pre-Upgrade scripts.

Failure to run the Pre-Upgrade script (version 2.1) results in a corrupted RADIUS environment, mixing files from both versions. Indicators include:

Update Log Errors:

• • Exception in thread "main": Warning: Could not find file /opt/rsa/am/radius/system/lib/radVdb.so to copy

  • Could not find file /opt/rsa/am/radius/system/lib/radVdb.so

Health Checks:

• Run history to check for script execution.
• Look for a radius-migration directory under /opt/rsa/am.
• Use cat /etc/issue to confirm build version.
• Compare Operations Console or Security Console logo colors on the upper left side:
  • Red "RSA" = Authentication Manager 8.5 logo
  • Black "SecurID" = Authentication Manager 8.6 logo
  • Mismatched version and logo = corrupted upgrade from 8.5 to 8.6

Virtual Appliances:

1. Revert to the latest snapshot.
2. Run the Latest Pre-Upgrade Script (Script Usage Guide)
3. Resolve issues, take a new snapshot.
4. Retry the upgrade.

If no snapshot exists, promote a healthy replica for Disaster Recovery.

Hardware Appliances:

1. Restore backup to a new environment.
2. Follow the "Restore from a Backup" guidelines.
3. Consider promoting a healthy replica for Disaster Recovery.