Custom URL is not rendering in the Review Instruction field and in the Review Email Body for RSA Via Lifecycle and Governance
2 years ago
Originally Published: 2016-05-27
Article Number
000050441
Applies To
RSA Product Set:  Via Lifecycle and Governance
RSA Product/Service Type: All
 
Issue
Whenever we enter the custom URL in the Review Instruction field and Review Email Body, the URL does not seem to render after saving the changes.  Steps to reproduce the issue are below:

Scenario 1: URL not rendering in Review Definition

  1. Add the custom URL in the Review Instructions field.
User-added image
  1. Click OK to save the settings.
  2. You can see the URL not rendering.
User-added image
 
  1. Edit the Review Definition and you will find the URL is not available:
User-added image

Scenario 2 : URL not Rendering in Review Email Body

1. Add the custom URL to Review Email Body:

User-added image
  1. Click on Finish.
  2. Edit the Email Template to validate the settings:
User-added image
  1. The hardcoded URL is not seen in the email body
User-added image



 
Cause
The reason for the URL not rendering is that we have not set the security setting in L&G to allow HTML markup under Admin > System > Security , as shown below:
User-added image
Resolution
To resolve the issue, the setting to allow the HTML to render the custom URL needs to be enabled.  To do this,
  1. Hover over Admin > System > Security.
  2. Under XSS/Scripting Security, make sure that Email Body (Templates, Review Emails) and Review Instructions is not set to No markup allowed.
  3. Set the option to Allow Sanitized HTML to see the URLs:
User-added image

Related Articles

Trending Articles

Don't see what you're looking for?