DNS configuration is lost after a reboot in RSA Governance & Lifecycle Virtual Application
Article Number
Applies To
- RSA Governance & Lifecycle Virtual Application (OVA) 8.0.0
Issue
The symptoms of the issue include the inability to resolve any external hostnames, including the hostname of the Oracle database used by the RSA Governance & Lifecycle application. For example, if the Oracle database hostname was provided during the initial configuration, the following error shows up during RSA Governance & Lifecycle application startup and the database hostname cannot be resolved on the Virtual Application:
acm-vapp:~ # acm status
× aveksa_server.service - Aveksa Server
Loaded: loaded (/etc/systemd/system/aveksa_server.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Tue 2023-09-26 17:54:51 UTC; 5s ago
Process: 14425 ExecStart=/etc/init.d/aveksa_server start (code=exited, status=1/FAILURE)
Main PID: 14425 (code=exited, status=1/FAILURE)Sep 26 17:54:50 acm-vapp systemd[1]: Starting Aveksa Server...
Sep 26 17:54:50 acm-vapp su[14453]: (to oracle) root on none
Sep 26 17:54:50 acm-vapp su[14453]: pam_unix(su-l:session): session opened for user oracle by (uid=0)
Sep 26 17:54:51 acm-vapp aveksa_server[14425]: Cannot connect to the database. The watchdog will start the server when it can connect to the database.
Sep 26 17:54:51 acm-vapp systemd[1]: aveksa_server.service: Main process exited, code=exited, status=1/FAILURE
Sep 26 17:54:51 acm-vapp systemd[1]: aveksa_server.service: Failed with result 'exit-code'.
Sep 26 17:54:51 acm-vapp systemd[1]: Failed to start Aveksa Server.
acm-vapp:~ # nslookup acm-db.vcloud.local
;; connection timed out; no servers could be reached
Resolution
- RSA Governance & Lifecycle Virtual Application (OVA) 8.0.0 P01
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