Discrepancy with user records in RSA IMG prevents users from authenticating
Originally Published: 2015-05-22
Article Number
Applies To
Issue
Workaround
1.Navigate to Resources>Directories.
2. Click on the AD Directory Name that the user should have an account in.
3. Click the Accounts tab.
4. Search for the user_id that cannot login and locate the account that they have.
6. Here, in the box to the right of the new window, you should see the users that are mapped to this account. You should see the other user_id that is terminated here. Click the red 'X' next to the terminated user_id to remove it from the account.
Now, the user should be able to authenticate.
