Downloading the RSA SecurID Access Embedded Identity Router fails on Authentication Manager 8.5
Originally Published: 2021-01-29
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5
Issue
The imsTrace.log from Authentication Manager shows errors with connecting to the Cloud Authentication Service due to a certificate issue:
com.rsa.internal.admin.casapimgmt.CASConnectionManagerException: Authentication Manager cannot connect to Cloud Authentication Service. Connection failed.
at com.rsa.authmgr.internal.idr.impl.CASAPIConnectionImpl.createConnectionRequest(CASAPIConnectionImpl.java:379)
at com.rsa.authmgr.internal.idr.impl.CASAPIConnectionImpl.processRequest(CASAPIConnectionImpl.java:271)
at com.rsa.authmgr.internal.idr.impl.task.IdentityRouterDowloadImageTask.execute(IdentityRouterDowloadImageTask.java:108)
at com.rsa.authmgr.internal.common.taskgroupmanager.util.TaskGroupExecutor.doExecuteTask(TaskGroupExecutor.java:105)
at com.rsa.authmgr.internal.common.taskgroupmanager.util.TaskGroupExecutor.executeTasks(TaskGroupExecutor.java:60)
at com.rsa.authmgr.internal.common.taskgroupmanager.util.TaskGroupExecutor.run(TaskGroupExecutor.java:47)
Caused by: javax.net.ssl.SSLException: Certificate not verified.
...
Caused by: com.rsa.sslj.x.aL: Certificate not verified.
at com.rsa.sslj.x.bm.a(Unknown Source)
at com.rsa.sslj.x.bm.a(Unknown Source)
at com.rsa.sslj.x.bm.a(Unknown Source)
...
Caused by: java.security.cert.CertificateException: the certificate chain is not trusted, Could not validate path.
at com.rsa.sslj.x.cq.a(Unknown Source)
at com.rsa.sslj.x.cq.checkServerTrusted(Unknown Source)
at com.rsa.sslj.x.cq.b(Unknown Source)
at com.rsa.sslj.x.aF.a(Unknown Source)
Cause
Resolution
