RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x

Take a VMware snapshot or a backup before continuing.

1. SSH to the primary server
2. Take the backup of the oc_cmd.sh using the following command:

cp /opt/rsa/am/utils/bin/appliance/oc_cmd.sh /home/rsaadmin/oc_cmd.sh.bkp

3. Edit the oc_cmd.sh file and add the line echo "$@" >>/home/rsaadmin/oc_cmd_parameters.out above CMD="$1", as shown:

#!/bin/bash
echo "$@" >>/home/rsaadmin/oc_cmd_parameters.out
CMD="$1"

4. Back up the log4j.xml and ops-log4j.xml files:

cp /opt/rsa/am/utils/resources/log4j.xml /opt/rsa/am/utils/resources/log4j.xml.bkp
cp /opt/rsa/am/utils/resources/ops-log4j.xml /opt/rsa/am/utils/resources/ops-log4j.xml.bkp

5. Use vi on each of the files above and enter the following command in each file:

vi /opt/rsa/am/utils/resources/log4j.xml
:%s/"ERROR"/"TRACE"/g
vi /opt/rsa/am/utils/resources/ops-log4j.xml
:%s/"ERROR"/"TRACE"/g

6. Restart the Authentication Manager services for the changes to take effect:

/opt/rsa/am/server/rsaserv restart all

7. Perform a backup from the Operations Console. Note the timestamp and capture the troubleshooting logs for analysis. The backup verbose log should be created in /home/rsaadmin/oc_cmd_parameters.out.
8. Revert to the old configuration files and restart the Authentication Manager services:

cp /opt/rsa/am/utils/bin/appliance/oc_cmd.sh.bkp /home/rsaadmin/oc_cmd.sh
cp /opt/rsa/am/utils/resources/log4j.xml.bkp /opt/rsa/am/utils/resources/log4j.xml
cp /opt/rsa/am/utils/resources/ops-log4j.xml.bkp /opt/rsa/am/utils/resources/ops-log4j.xml
/opt/rsa/am/server/rsaserv restart all