Error "Unable to generate TSF URL" on RSA Authentication Manager 8.x
Originally Published: 2021-12-01
Last Modified: 2022-06-20
Article Number
000042924
Applies To
RSA Product Set: SecurID Access
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1, 8.2, 8.3, 8.4, 8.5, 8.6
Issue
While distributing CTF Token to the user on RSA Authentication Manager 8.x, the following error occurs.

Unable to generate TSF URL
User-added image
 
Cause
  • The Name of the user has a bogus character.
  •  User ID, First Name or Last Name included '&' or '<' 
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Resolution
  • Rename the user in the internal database/external identity source, without special cases '&' or '<' or an umlaut (ü) in User ID, First Name or Last Name to be able to successfully distribute the token with CTF format.
Workaround
A workaround is distributing the token with stdid file format. 

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