Escalations for reviews are not triggered after the review due date has lapsed for RSA Via Lifecycle & Governance (L&G)
2 years ago
Originally Published: 2015-08-27
Article Number
000049059
Applies To
RSA Product Set: Identity Management and Governance
RSA Product/Service Type: Via Lifecycle and Governance
Issue
Escalations are not being triggered for reviews if the review result is set to active after the review due date has lapsed.
Resolution
The escalation mechanism does not watch for reviews where the due date is in the past.  If the review results are activated prior to the review's due date the escalation will trigger as it should.