Firefox reports Secure Connection Failed when connecting to the RSA Security Console
6 months ago
Originally Published: 2015-05-08
Article Number
000060527
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager, Security Console
RSA Version/Condition: 8.1
Issue

Mozilla Firefox reports the following message when connecting to the Security Console of an authentication manager 8.1 instance:

Secure Connection Failed An error occurred during a connection to <AM Hostname:7004> SSL peer rejected a handshake message for unacceptable content. (Error code: ssl_error_illegal_parameter_alert)

  • The Page you are trying to view cannot be shown because the authenticity of the received data could not be verified
  • Please contact the website owners to inform them of this problem

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Cause
Traffic of type SSLv3 has been seen when using Firefox 36 or later, where TLS1.2 would be expected. Changes to the ciphers and connection methods in the Firefox configuration appeared to have been introduced with version 36 and authentication manager will not accept requests from this Firefox version 36 or later due to these changes.
Resolution
RSA Authentication Manager 8.1 Service Pack 1 Patch 02 introduced a change that allowed Firefox version 36 or later to connect to the Security Console or Operation Console.

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Currently the latest update is RSA Authentication Manager 8.1 Service Pack 1 Patch 03 which has the same change as the previous patch.

RSA Authentication Manager updates are available to customers with a registered account on RSA Link.

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