How to recover from incorrectly uploading a DER encoded public SSL certificate to the SecurID Access Administration Console
Originally Published: 2017-01-19
Article Number
Applies To
Issue
TBD: are there problems if IDR is not restarted? Do you have to reboot or restart services?
Cause
2017-01-13/20:48:32.921/UTC [ServiceMonitor] WARN com.symplified.service.shared.manager.ServiceMonitor[178] - Failed to start keystoreService since Fri Jan 13 20:43:30 UTC 2017 (302 seconds), retrying..., cause: com.symplified.service.shared.StateChangeException: Unable to start service: keystoreService [at com.symplified.service.shared.AbstractStatefulService.start(AbstractStatefulService.java:72)], Caused by com.symplified.service.shared.StateChangeException: Unable to load configuration for service: keystoreService [at com.symplified.service.shared.AbstractStatefulService.refresh(AbstractStatefulService.java:228)], Caused by java.security.cert.CertificateException: java.io.IOException: Invalid BER/DER data (too huge?) [at sun.security.provider.X509Factory.engineGenerateCertificates(X509Factory.java:337)], Caused by java.io.IOException: Invalid BER/DER data (too huge?) [at sun.security.provider.X509Factory.readBERInternal(X509Factory.java:690)]
Resolution
Case reported redeploying IDR. Is that really necessary? See if reboot makes any difference.
Related Articles
404 Error accessing User Interface and 'java.io.IOException: Cannot recover key' error in the aveksaServer.log file when s… Number of Views Which ports need to be opened between the Domain Controller and Thor Xellerate server for password synchronization? Number of Views How to manage database growth in RSA Identity Governance & Lifecycle Number of Views Recover from an Incorrect IP Address Change Number of Views Step 5 of the RSA Identity Governance & Lifecycle OVA installation fails with 'error configuring certificates' and 'ORA-00… Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA SecurID Authentication Engine 3.0.0 for Java Release Notes RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA SecurID software token .sdtid file fails to import into RSA SecurID Software Token 5.0 for Windows How to Download OTP Token Seed Files from myRSA
Don't see what you're looking for?
