How to recover from incorrectly uploading a DER encoded public SSL certificate to the SecurID Access Administration Console
Originally Published: 2017-01-19
Article Number
Applies To
Issue
TBD: are there problems if IDR is not restarted? Do you have to reboot or restart services?
Cause
2017-01-13/20:48:32.921/UTC [ServiceMonitor] WARN com.symplified.service.shared.manager.ServiceMonitor[178] - Failed to start keystoreService since Fri Jan 13 20:43:30 UTC 2017 (302 seconds), retrying..., cause: com.symplified.service.shared.StateChangeException: Unable to start service: keystoreService [at com.symplified.service.shared.AbstractStatefulService.start(AbstractStatefulService.java:72)], Caused by com.symplified.service.shared.StateChangeException: Unable to load configuration for service: keystoreService [at com.symplified.service.shared.AbstractStatefulService.refresh(AbstractStatefulService.java:228)], Caused by java.security.cert.CertificateException: java.io.IOException: Invalid BER/DER data (too huge?) [at sun.security.provider.X509Factory.engineGenerateCertificates(X509Factory.java:337)], Caused by java.io.IOException: Invalid BER/DER data (too huge?) [at sun.security.provider.X509Factory.readBERInternal(X509Factory.java:690)]
Resolution
Case reported redeploying IDR. Is that really necessary? See if reboot makes any difference.
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