How to use SCP or SFTP Command Line to download (or upload) a file to sftp.rsa.com
Article Number
Applies To
Issue
Customers can use a Command Line SFTP client like WinSCP.com, or one built-in to Linux of Windows (PowerShell - See Notes) to download a file from RSA such as a Hotfix.
Customers can also optionally upload Troubleshooting logs via command line - or See KB 000068205 How to upload files onto the RSA SFTP server using SFTP Clients for instructions on using GUI based WinSCP.exe uploads.
Tasks
2. open connection to sftp.rsa.com using support Password1 credentials
3. cd to directory, incoming for uploads, outgoing for downloads
4. put log.zip file on sftp.rsa.com or get <filename> to download a file from RSA e.g. a hotfix or other software or debug tool
Resolution
You can also download a file placed on sftp.rsa.com by support. You need to know the path and file name from RSA to do this!
Use your WinSCP.com file from the DOS CMD prompt, as shown below. By default downloaded files will be in the directory that you started WinSCP.com from, so it might make sense to use your C:\Temp or C:\User directory and enter a path to WinSCP. You should see the prompt
winscp>
Open a connection to sftp.rsa.com using support/Password1 as credentials. This examples assumes the file is located on sftp.rsa.com in /Distribution/support/Patches/SecurID/Server/8.6 Early Access
winscp> open sftp.rsa.com
Username: support
Password: < Password1 >
winscp> cd Patches
winscp> cd SecurID
winscp> cd Server
winscp> cd "8.6 Early Access"
winscp> get <you need to know the exact file name>
If this file is large, the download could take a while. You will see a running total / % while it is downloading
<file_name> | 1331259 KB | 1811.8 KB/s | binary | 42%
When file is 100% transferred, it will be in your WinSCP directory by default, so copy it to a useable directory after this.
<file_name> | 3141025 KB | 1840.8 KB/s | binary | 100%
winscp> close
winscp> exit
The <file_name> in this case ami-0c3ac97c930bb9c8e.bin will be in your WinSCP directory, so copy it to C:\Users\ebarringe
Upload a log file (log.zip) to sftp.rsa.com
You can upload Troubleshooting log files to sftp.rsa.com using an SCP or SFTP client such as WinSCP. Sometimes a Firewall or VPN blocks SFTP access through TCP port 22, so you may need to modify settings to connect.
Use your WinSCP.com file from the DOS CMD prompt, noting the directory this file runs from as it will be the default upload or download directory.
c:\Users\Jay.Guillette\Downloads\WinSCP-6.1.1-Portable>WinSCP.com
winscp>
Open a connection to sftp.rsa.com using support/Password1 as credentials and put your log file up in the incoming directory
winscp> open sftp.rsa.com
Username: support
Password: < Password1 >
winscp> cd Incoming
winscp> put logs.zip
logs.zip | 268 KB | 399.4 KB/s | binary | 100%
You can ignore Skip all error messages, as the support account has no read access. Do not worry!
Let Support know the file name after you finish the upload
Notes
See KB 000068205 How to upload files onto the RSA SFTP server using SFTP Clients for instructions on using GUI based WinSCP.exe uploads.
Windows Powershell has an SFTP client built-in, but you need to specify the -ohostkeyalgorithms=+ssh-dss Switch
Note: this example does not prompt for UserID=support, it enters support@sftp.rsa.com as the UserID on the sftp command line.
PS C:\Users\[first].[lastname]> sftp -ohostkeyalgorithms=+ssh-dss support@sftp.rsa.com
support@sftp.rsa.com's password:
Connected to sftp.rsa.com.
sftp> pwd
Remote working directory: /Distribution/support
sftp> cd outgoing
sftp> pwd
Remote working directory: /Distribution/support/outgoing
