Identity router (IDR) registration fails with error cannot connect to Cloud Authentication Service for RSA SecurID Access
Originally Published: 2019-07-19
Last Modified: 2026-01-14
Article Number
000040990
Applies To
RSA Product Set: SecurID Access 
RSA Product/Service Type: Identity Router (IDR) 
Issue
This article explains the use case of failure of RSA SecurID Access IDR registration when using a proxy server from the IDR management console to connect to the CAS server for registration.
 
The following error is seen:
 
Checking for connection for authentication and product maintenance with error Cannot connect to cloud authentication service
 
Cause
The symplified.log shows that the proxy ID credentials used are causing this failure: 
Error code: Connection failed 
Error message: Couldn't resolve proxy 'IDacc0unt@abcproxy.abc.com'

The @ character in the password was being parsed incorrectly

The credentials are passed to the proxy server in the format <username>:<password>@<proxyhostname>.   Because of the additional @ character in the password, it was unable to resolve the proxy hostname correctly.  
Error
Resolution
Use a different user credential which does not have @ as one of the character in the password to register the IDR successfully. 

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