Identity router (IDR) registration fails with error cannot connect to Cloud Authentication Service for RSA SecurID Access

5 months ago

Originally Published: 2019-07-19

Article Number

000040990

Applies To

RSA Product Set: SecurID Access
RSA Product/Service Type: Identity Router (IDR)

Issue

This article explains the use case of failure of RSA SecurID Access IDR registration when using a proxy server from the IDR management console to connect to the CAS server for registration.

The following error is seen:

Checking for connection for authentication and product maintenance with error Cannot connect to cloud authentication service

Cause

The symplified.log shows that the proxy ID credentials used are causing this failure:

Error code: Connection failed 
Error message: Couldn't resolve proxy 'IDacc0unt@abcproxy.abc.com'

The @ character in the password was being parsed incorrectly

The credentials are passed to the proxy server in the format <username>:<password>@<proxyhostname>. Because of the additional @ character in the password, it was unable to resolve the proxy hostname correctly.

Resolution

Use a different user credential which does not have @ as one of the character in the password to register the IDR successfully.

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