Incompatibility with Encoding of Private Key causes various issues on an RSA SecurID Access Identity Router running SLES12 SP5
Originally Published: 2021-02-23
Article Number
Applies To
RSA Product/Service Type: Cloud Authentication Service
RSA Version/Condition: Identity Router running SLES12 SP5
Issue
- The identity router's setup page does not load.
- The Application Portal does not load.
- Authenticating to resources integrated with Authentication Manager using the Authenticate Tokencode fails when the following integration is used: Enable RSA Authenticate App Users to Access Resources Protected by RSA Authentication Manager.
- RADIUS authentication fails with the following error in the radius.log of the identity router log bundle:
ERROR: (0) via: ERROR: Failed to get the handle.
ERROR: (0) via: ERROR: Rest authenticate call failed!
AND
The following message is seen in the identity router's symplified.log after publishing changes in the Cloud Administration Console with the identity router in debug mode:
[ServiceMonitor] DEBUG com.symplified.platform.linux.LinuxCmd[128] - Linux command returned response: LinuxCommandResponse [exitCode=0, output=Importing customer certs to NSS DB..
unable to load private key
140651206968976:error:0906D06C:PEM routines:PEM_read_bio:no start line:pem_lib.c:697:Expecting: ANY PRIVATE KEY
pk12util: PKCS12 decode not verified: SEC_ERROR_BAD_DER: security library: improperly formatted DER-encoded message.
pk12util: PKCS12 decode validate bags failed: SEC_ERROR_INVALID_ARGS: security library: invalid arguments.
Task completed.
, error=null, timeout=false]Cause
Resolution
Notes
The radius.log and symplified.log can be viewed by:
- Access the IDR through SSH (Access SSH for Identity Router Troubleshooting)
- Run the following command to generate a log bundle on the identity router: bundlelogs
- Copy the log bundle off of the identity router and then view the two log files:
- /var/log/radius/radius.log
- /var/log/symplified/symplified.log
The identity router has the "iconv" encoding conversion utility on it. To use this utility to convert the private key, the following can be done:
- Copy the private key to the IDR's /tmp directory.
- SSH to the IDR.
- Gain root access on the IDR. (For steps on how to do this, Contact RSA Support)
- Run the following command:
- iconv -c -f UTF8 -t ASCII /tmp/<original_private.key> -o /tmp/<converted_private.key>
- Copy the converted private key off of the IDR and delete the private key files from the IDR's /tmp directory.
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