Introducing RSA Assistant: AI-Powered Support in RSA Community
We're excited to announce the launch of RSA Assistant , a new AI-powered support experience available directly within RSA Community.
Starting September 10 , logged-in RSA Community customers can use RSA Assistant anytime, 24/7, to get answers to support questions, troubleshoot common issues, and quickly find relevant RSA resources.
What can RSA Assistant help you with?
- Get support anytime – Ask questions whenever you need help, without waiting for business hours.
- Find answers faster – Get answers based on RSA product documentation and support knowledge.
- Ask questions naturally – Simply describe your question or issue without needing to know the exact article or search terms.
- Troubleshoot issues interactively – Ask follow-up questions and continue the conversation to refine the results.
- Connect with RSA Support when needed – If RSA Assistant can't find the answer, simply ask to escalate to RSA Support or open a support case . The assistant will guide you through the required information and include the conversation context to help speed up resolution.
Getting Started
There is nothing to install or configure.
- Log in to RSA Community .
- Click the RSA Assistant icon in the lower-right corner.
- Select your product (optional).
- Ask your question and start the conversation.
RSA Assistant is an additional way to get support from RSA. Your existing RSA Community experience and access to RSA Support remain unchanged, including access to product documentation, knowledge articles, and support services.
To learn more and see RSA Assistant in action, visit our Community:
We look forward to providing you with a faster and more convenient way to get the help you need.
Thank you for being part of the RSA Community.
Best regards,
Team RSA
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