Load balancing not working with sdopts.rec in RSA Authentication Manager 6.0
2 years ago
Originally Published: 2005-01-11
Article Number
000062135
Applies To
RSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Product/Service Type:  Authentication Agent
RSA Version/Condition:  Prior to 7.0
Issue
  • Load balancing is not working with sdopts.rec in RSA Authentication Manager 6.0.
  • Initialization failed.  A configuration error displays in a pop window when using the Agent Configuration Window.
  • RSA Authentication Agent debug information found in ACECLIENT.LOG shows the following:
[2592] 16:59:00.609 File:sdmsg.c Line:150 # Build: 6.0 [364]
[2592] 16:59:00.609 File:ACDLLENT.C Line:61 # Build: 6.0 [364]
[2592] 16:59:00.625 File:acinit.c Line:107 # Entering AceInitializeEx()
[2592] 16:59:00.687 File:creadcfg.c Line:395 # readcfg reading sdconf.rec
[2592] 16:59:00.687 File:creadcfg.c Line:1180 # Unknown directive in SDOPTS.REC file. Line: 1
[2592] 16:59:00.703 File:creadcfg.c Line:989 # SDOPTS fatal error reported previously
[2592] 16:59:00.703 File:creadcfg.c Line:209 # error processing SDOPTS file, reported previously
[2592] 16:59:00.718 File:acinit.c Line:160 # AceInitializeEx: Failed to read configuration record
[2592] 16:59:04.453 File:acinit.c Line:236 # Entering AceShutdown()
[2592] 16:59:04.484 File:acinit.c Line:247 # AceShutdown: Not initialized
[2592] 16:59:04.515 File:acinit.c Line:236 # Entering AceShutdown()
[2592] 16:59:04.546 File:acinit.c Line:247 # AceShutdown: Not initialized
Cause
The sdopts.rec file contains hidden characters not seen in a Windows text editor.
Resolution
To correct this issue,
  1. Close all RSA Authentication Agent windows.
  2. Use Notepad to open the sdopts.rec file.
  3. Choose File > Save As.
  4. Make sure that the Save as type option is Text Documents (*.txt).
  5. Set Encoding to ANSI.
  6. Click Save.
NOTE: More information on the sdopts.rec file is available in the Authentication Manager Administrator's Guide or in the solution on how to control agent host load balancing manually.