Mapping login name to UPN name in RSA Authentication Manager 8.x
Originally Published: 2014-01-29
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
As an example,
- A customer has multiple identity sources with different domains and wants to use NTLM-UPN mapping with Authentication Manager 8.x.
- The RSA Authentication Agent for Windows is configured to send the user ID as domain_name\username.
- The real-time monitor shows the user as itservices\jsmith, so the agent is working as expected.
- The user enters itservices\jsmith on the authentication agent on Windows; however Authentication Manager is supposed to convert it to jsmith@itservices.local, as per the mapping.
- Launch the Operations Console on the primary server.
- Navigate to Deployment Configuration > Identity Source.
- Click on the identity source and choose Edit.
- Click on the Map tab.
- Under Directory Configuration - User Tracking Attributes, next to UserID and Maps to, set the value to userPrincipalName.
- Launch the Security Console and login as a super admin.
- Navigate to Setup > System Settings.
- Under Authentication Settings, click on Agents.
- Scroll to Domain Name Mapping.
- For each identity source, enter the following data:
- In the NTLM Name text box, enter the proper NTLM name.
- In the UPN Name box, enter the UPN name.
- Click Add.
- When done, click Update.
For example,
|
NTLM Name
|
UPN Name
|
|---|---|
|
domain1
| |
|
domain2
| |
|
internaldb
|
- On the RSA Authentication Agent, launch the RSA Control Center.
- Select Advanced Settings.> Challenge Settings.
- Select the option to users in a group.
- Check the box to Send domain name /username.
- From the Authentication Manager primary, launch the real time authentication activity monitor (Reporting > Reports > Real Time Monitor > Real Time Authentication Activity and press Start Monitor).
- Logon to the Windows machine with the agent installed using user name and passcode and watch the authentication monitor to see the results. You should see a notice a passcode accepted message for the user.
Related Articles
How to change the name of RSA_FIM_BROWSER_ID cookie. 8Number of Views How to change a name of the change requests in RSA Identity Governance and Lifecycle 8Number of Views Application unavailable with 296 services failed 6Number of Views Change request item stays in Pending Action State when using Provisioning Command node in Identity Management and Governance 32Number of Views RSA Authentication Agent 7.2.1 for Windows cannot determine challenge group if the user submits fully qualified domain nam… 217Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Release Notes for RSA Authentication Manager 8.8 RSA-2026-04: RSA Governance and Lifecycle Security Update for SUSE Linux Enterprise Server Vulnerabilities RSA Governance & Lifecycle 7.5.2 Administrator's Guide
Don't see what you're looking for?