Member of User Groups showing <unavailable> in All Users report
2 months ago
Originally Published: 2015-02-10
Article Number
000062911
Applies To
RSA Product SetSecurID
RSA Product/Service TypeRSA Authentication Manager
RSA Version/Condition8.1 SP1
PlatformSUSE Enterprise Linux
Platform (Other) 
O/S Version11 SP3
Product Name 
Product DescriptionSecurID Appliance
Issue


When generating a report using the All Users template in Authentication Manager, the Member of User Groups column displays:
<unavailable> instead of listing group names. 

Example:
User-added image

Resolution

RSA Authentication Manager 8.1 Patch 04 introduced a change where the All Users report template displays only registered groups by default.

To display all group names in the Member of User Groups column, add the following configuration parameter with value true:

./rsautil store -o <OCadmin> -a add_config auth_manager.reports.principal.all_group true GLOBAL 500
  • Replace <OCadmin> with the Operations Console administrator username.

Example command execution


rsaadmin@app81p:~>  cd /opt/rsa/am/utils
rsaadmin@app81p:/opt/rsa/am/utils> ./rsautil store -o ocadmin -a add_config auth_manager.reports.principal.all_group true GLOBAL 500
Please enter OC Administrator password: ***********
psql.bin:/tmp/37d8de65-80d2-471d-9561-b153972f0fce9559696341296274.sql:108: NOTICE:   Added the new configuration parameter "auth_manager.reports.principal.all_group" with the value "true"
 add_config
------------

(1 row)

rsaadmin@app81p:/opt/rsa/am/utils>


To update the value stored in the parameter auth_manager.reports.principal.all_group an administrator would use the command:

./rsautil store -o <OCadmin> -a update_config auth_manager.reports.principal.all_group false GLOBAL 500
 
    Notes

    Registered groups apply only to Restricted Authentication Agents.