Offline days are not downloaded after a successful online authentication for Entra-ID joined machines
7 days ago
Article Number
000073945
Applies To

RSA Product Set: SecurID Access

RSA Product/Service Type: MFA Agent for Windows

RSA Version/Condition: 2.x

Issue
  • After configuring the MFA Agent 2.4.3 on an EntraID joined (not hybrid) windows 11 machine using powershell script (intune configuration).
  • MFA agent is configured to directly connect with RSA Cloud Authentication Services
  • Online authentication works successfully, however offline days are not downloaded.
Cause

 

  • From the MFA logs (AzureAuthentication(RSA.WinAgentWindowsService) file) , we can see that the agent is not able to retrieve the required user attributes from Azure AD and the lookup by UPN is failing:

 

[Local: 2026-03-16 17:04:51.804] 2026-03-16 16:04:51.804 5156.25 [V] [RSA.Authentication.Azure.Services.AzureAuthSvc.ObfuscatedMethodName] Returning 0 attributes

[Local: 2026-03-16 16:50:15.693] 2026-03-16 15:50:15.693 23700.1 [V] [UserIdentityCache.LookupNtAccountNameByUpn] Enter

[Local: 2026-03-16 16:50:15.693] 2026-03-16 15:50:15.693 23700.1 [V] [UserIdentityCache.LookupNtAccountNameByUpn] Looking up: email@rsalab.com

[Local: 2026-03-16 16:50:15.694] 2026-03-16 15:50:15.694 23700.1 [W] [UserIdentityCache.LookupNtAccountNameByUpn] Lookup failed

[Local: 2026-03-16 16:50:15.694] 2026-03-16 15:50:15.694 23700.1 [V] [UserIdentityCache.LookupNtAccountNameByUpn] Return

 

  • When checking the permissions on the application in the Azure tenant, it was found that it is configured with Delegated permissions instead of Application permissions.

 

 

  • Knew that Microsoft Graph supports two access scenarios, delegated access and app-only access. In delegated access, the app calls Microsoft Graph on behalf of a signed-in user. In app-only access, the app calls Microsoft Graph with its own identity, without a signed-in user.


To support these access scenarios, Microsoft Graph exposes delegated permissions and application permissions.
Ref: https://learn.microsoft.com/en-us/graph/permissions-overview?tabs=http

Resolution
  • Change the permission type to Application.
  • Optional: Instead of User.Read.All and Group.Read.All, assign the following minimum required permissions with type set to Application:
    • User.ReadBasic.All
    • GroupMember.Read.All

 

NOTE:

For entra-joined windows machines: RSA MFA agent should be directly connected to RSA Cloud Authentication Services (CAS) instead of RSA Authentication Manager, to ensure that offline days are downloaded successfully

Notes

For entra-joined windows machines: RSA MFA agent should be directly connected to RSA Cloud Authentication Services (CAS) instead of RSA Authentication Manager, to ensure that offline days are downloaded successfully

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