Quick Setup hangs forever at setting up operating system for RSA Authentication Manager 8.x
Originally Published: 2019-08-22
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Issue
@@@2019-08-22 21:08:38,600 ERROR [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)']
GUILog.traceException(607) | exception:
com.rsa.amappliance.web.quicksetup.util.SetupException: Failed to obtain current date and time from provided NTP servers
at com.rsa.amappliance.web.quicksetup.util.SetupUtility.lookupCurrentTimeFromNtp(SetupUtility.java:304)
at com.rsa.amappliance.web.quicksetup.action.SetupSummaryAction.getConfiguredSystemTime(SetupSummaryAction.java:147)
at com.rsa.amappliance.web.quicksetup.action.SetupSummaryAction.nvGetConfiguredSystemDateTime(SetupSummaryAction.java:120)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at org.apache.struts.actions.DispatchAction.dispatchMethod(DispatchAction.java:26
Cause
Resolution
Workaround
- Reboot Authentication Manager and go through Quick Setup.
- At the step where you're asked for the Time Source, select Sync to the physical machine hosting this virtual appliance.
- Complete Quick Setup normally and it should complete successfully.
- You can set up an NTP server as a time source at a later time from the Operations Console (Administration > Date & Time > Edit).
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