RSA DLP | Error "contact your administrator and reference error number with incremental number when trying to change the policy"
Originally Published: 2016-02-19
Article Number
Applies To
RSA Product/Service Type: Endpoint
RSA Version/Condition: 9.X
Platform: Windows
Issue
Cause
Note: The issue has to be happening only with one of the policies not all of them, if all of them then check the connectivity with database.
The below logs appear in em.log
18 Feb 2016 08:54:04,377 | ERROR - DataSourceErrorReporterImpl.reportError(66) | EM-003: Unable to communicate with the database
18 Feb 2016 08:54:04,377 | ERROR - DataSourceErrorReporterImpl.reportError(68) | SQLServerException: String or binary data would be truncated.
18 Feb 2016 08:54:04,377 | ERROR - DataSourceErrorReporterImpl.reportError(69) | Vendor Code: 8152
18 Feb 2016 08:54:04,377 | ERROR - DataSourceErrorReporterImpl.reportError(70) | SQL State: 22001
18 Feb 2016 08:54:04,377 | WARN - JDBCExceptionReporter.logExceptions(100) | SQL Error: 8152, SQLState: 22001
18 Feb 2016 08:54:04,377 | ERROR - JDBCExceptionReporter.logExceptions(101) | String or binary data would be truncated.
18 Feb 2016 08:54:04,392 | ERROR - GlobalErrorHandler.resolveException(116) | ERROR 16 processed by GlobalErrorHandler org.springframework.dao.DataIntegrityViolationException: could not insert: [com.tablus.tem.domain.policy.TransmissionAttributesDetectionRule]; SQL [insert into P_TRANSMISSION_ATTRIBUTES_DETECTION_RULE (sender_not, sender_value, recipient_not, recipient_value, recipient_groups_not, fromip_not, fromip_value, toip_not, toip_value, fromhost_not, fromhost_value, tohost_not, tohost_value, tourl_not, tourl_value, from_device_type_not, from_device_type_value, to_device_type_not, to_device_type_value, TRANSMISSION_ATTRIBUTES_DETECTION_RULE_ID) values (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)]; nested exception is org.hibernate.exception.DataException: could not insert: [com.tablus.tem.domain.policy.TransmissionAttributesDetectionRule]
18 Feb 2016 08:54:04,377 | ERROR - DataSourceErrorReporterImpl.reportError(68) | SQLServerException: String or binary data would be truncated.
18 Feb 2016 08:54:04,377 | ERROR - DataSourceErrorReporterImpl.reportError(69) | Vendor Code: 8152
18 Feb 2016 08:54:04,377 | ERROR - DataSourceErrorReporterImpl.reportError(70) | SQL State: 22001
18 Feb 2016 08:54:04,377 | WARN - JDBCExceptionReporter.logExceptions(100) | SQL Error: 8152, SQLState: 22001
18 Feb 2016 08:54:04,377 | ERROR - JDBCExceptionReporter.logExceptions(101) | String or binary data would be truncated.
18 Feb 2016 08:54:04,392 | ERROR - GlobalErrorHandler.resolveException(116) | ERROR 16 processed by GlobalErrorHandler org.springframework.dao.DataIntegrityViolationException: could not insert: [com.tablus.tem.domain.policy.TransmissionAttributesDetectionRule]; SQL [insert into P_TRANSMISSION_ATTRIBUTES_DETECTION_RULE (sender_not, sender_value, recipient_not, recipient_value, recipient_groups_not, fromip_not, fromip_value, toip_not, toip_value, fromhost_not, fromhost_value, tohost_not, tohost_value, tourl_not, tourl_value, from_device_type_not, from_device_type_value, to_device_type_not, to_device_type_value, TRANSMISSION_ATTRIBUTES_DETECTION_RULE_ID) values (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)]; nested exception is org.hibernate.exception.DataException: could not insert: [com.tablus.tem.domain.policy.TransmissionAttributesDetectionRule]
Workaround
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