RSA Identity Governance & Lifecycle displays a blank page instead of the logout URL
Originally Published: 2017-03-06
Last Modified: 2022-06-20
Article Number
Applies To
RSA Version/Condition: 6.9.1, 7.0.0, 7.0.1, 7.0.2, 7.1.0
Issue
The expected result is that after logging out, the user should be presented with the logon page again.
Instead the user is left at a blank page. The URL for the page is shown as https://{hostname}/aveksa/main?ReqType=Dialog&PageID=LogoutDialog&Action=New.
Cause
- RSA Identity Governance & Lifecycle 6.9.1 P15
- RSA Identity Governance & Lifecycle 7.0.0 P03
- RSA Identity Governance & Lifecycle 7.0.1 P02
- RSA Identity Governance & Lifecycle 7.0.2 GA
- RSA Identity Governance & Lifecycle 7.1.0 GA
Resolution
- For RSA Identity Governance & Lifecycle 6.9.1, please upgrade to a supported version.
- For RSA Identity Governance & Lifecycle 7.0.0, please upgrade to 7.0.2 or 7.1.0
- For RSA Identity Governance & Lifecycle 7.0.1, please upgrade to 7.0.2 or 7.1.0
- For RSA Identity Governance & Lifecycle 7.0.2, resolved in 7.0.2 P07
- For RSA Identity Governance & Lifecycle 7.1.0, resolved in 7.1.0 P01
Workaround
- Under the Admin menu, select User Interface.
- On the Settings tab, select Edit
- Change Show confirmation when logging out from No to Yes. This will display the logout prompt Do you really want to log out?
- When logging out select Yes.
- You will logged out and you will be presented with the Logon Screen again.
