RSA Identity Governance and Lifecycle 7.0.1 HTML source edit doesn't work with workflow email node
3 years ago
Originally Published: 2017-05-02
Article Number
000064348
Applies To
RSA Product Set: RSA Identity Governance and Lifecycle 
RSA Version/Condition: 7.0.1
 
Issue
When we try to add/make changes to the workflow email node using the source edit, the content doesn't gets saved. For example,
  1. Open any workflow that has a supervisor approval node. Select email options and click on Request w/ reply enabled.
User-added image
 
  1. Click on Source Edit to see the XML content of the data in the email node.
User-added image
 
  1. Add XML tags in the Source Edit text box.
User-added image
 
  1. Go back to the HTML view and we can see that the new content is populated in the HTML view.
User-added image
 
  1. Click Save and re-open the same node. We can see the old content and not the newly saved one.
User-added image

You might also see another issue with Source Edit which doesn't open the expected window even after clicking the option multiple times.
Resolution
This issue is fixed in V7.0.1 P02 HF07, V7.0.1 P04 and V7.0.2 P02.
Workaround
If the Source Edit doesn't open a new window we can clear the browser cache and try using keyboard arrows instead of mouse click.

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