RSA SecurID Appliance hangs when booting on NTP service for RSA Authentication Manager 8.1
Originally Published: 2014-04-30
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1
Issue
Synchronizing with time server: Error : Name or service not known [FAILED] Starting ntpd: [ OK ] Starting capd: [ OK ] Starting crond: [ OK ] Starting omsa-init: Shutting down DSM SA Connection Service [FAILED]
RSA Authentication Manager SecurID Appliance will not boot.
Running netstat reports the following:
eth0 IP address: <IP address> waiting
Cause
Resolution
- Comment out NTP or change the NTP name to IP address in /etc/ntp.conf, or
- Add a name entry to local /etc/hosts file.
To boot GRUB in single user mode:
- To get past the hanging screen start the virtual machine using run level 2.
- In the GRUB loader menu, edit the first line by adding init 2 at the end.
- When the GNU GRUB... menu is shown during initial boot select the first menu entry. Then press e for edit.
- On first line press e again to edit the kernel.... command.
- Go at the end of the line and add init 2.
- Press Enter. This should take you to the previous screen.
- Press b to boot
Related Articles
SSA-2022-09: SecurID Authentication Manager Security Update for Third-Party Component Vulnerabilities Number of Views SSA-2022-08: SecurID Authentication Manager Security Update for Third-Party Component Vulnerabilities Number of Views Command in RSA Authentication Manager (AM) 8.X to set the run level for the NTP service on boot. Number of Views Add Alternative IP Addresses for Instances Number of Views Using Clonezilla to Back Up and Restore the RSA Authentication Manager 8.4 or Later Hardware Appliance Number of Views
Trending Articles
How to generate a PASSCODE for manual entry on a Ericsson R380 WAP phone RSA Authentication Manager Upgrade Process How to Understand the Difference Between RSA Authentication Manager Licenses and SecurID Token Assignments How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
