RSA SecurID prompt does not appear when connecting with Remote Desktop Protocol RDP on Microsoft Windows Server 2019 with RSA Authentication Agent 7.4.3 for Windows
Originally Published: 2020-05-08
Last Modified: 2023-10-06
Article Number
Applies To
RSA Product/Service Type: Authentication Agent
RSA Version/Condition: 7.4.3
O/S Version: Windows Server 2019
Issue
Cause
Further identified a conflicting software that was also acting a Credential Provider which by passed RSA Credential Provider.
Resolution
1] Login as administrator to the windows machine.
2] Access the Windows Control Panel.
3] Uninstall the conflicting software which is Password Manager Client.
4] Now perform test from the windows agent and now the authentication through RDP with RSA two factor authentication shall succeed.
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