RSA Web Agent 8.0 - Error message - Unable to authenticate, Network timeout
Originally Published: 2019-11-18
Article Number
Applies To
RSA Product/Service Type: RSA Authentication Agent for Web for IIS
RSA Version/Condition: 8.0.1
Platform: Linux
Platform (Other): null
O/S Version: Suse Linux
Product Name: null
Product Description: null
Issue
Error message :Unable to authenticate, Network timeout.
Cause
Resolution
1) Set an IP Address Override on RSA Web Agent.
Click Start > Settings > Control Panel, and double-click RSA Authentication Agent > On the Advanced tab, in the IP Address Override field, enter the IP address of the primary network interface of the Agent > Click Apply.
2) Create the RSA Agent on Security Console providing the same IP Address as set in the IP Address Override field.
In the Security Console, click Access > Authentication Agents > Add New.
3) Open the RSA Authentication Agent as Administrator and test the authentication.
Click Start > Settings > Control Panel, right-click RSA Authentication Agent > Select Run as Administrator > Click Main Tab > Test Authentication
4) If the authentication works, check if the Node Secret, securid file, was also created.
C:\Program Files\RSA Security\RSAWebAgent\securid
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