Promotion for maintenance fails: Unable to apply the data updates from the primary instance
6 months ago
Article Number
000068092
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: RSA Authentication Manager
RSA Version/Condition: 8.x
Issue
Promotion for maintenance fails at Applying data updates to this instance step:
MicrosoftTeams-image (14).png

In the advanced status view you will see: "Failed to empty sweep files cleanup staging area"
Cause
Some sweep files on the replica cannot be deleted during the promotion process which is needed to complete this step.
MicrosoftTeams-image (15).png

 
Resolution
1. Open an SSH terminal with the replica you need to be promoted

2. Navigate to p2r_sweeps_to_apply  progress directory: 
                       cd /opt/rsa/am/replication/p2r_sweeps_to_apply

3. Remove the sweep files in that directory.

4. Try the promotion again

 
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