Running upgradeJDK.sh issues "ACM is not supported on this version of linux" in RSA VIA Lifecycle & Governance
Originally Published: 2016-11-15
Article Number
Applies To
RSA Product/Service Type: Appliance
RSA Version/Condition: 6.9.1
Issue
When running the script to upgrade JDK (path varies depending on where the customer places the kit), as described in the Patch Release PDF document for each patch, the following error is displayed:
node1:/home/oracle/patch18/upgradeJDK $ sh upgradeJDK.sh -------------------------------------------------------------------------- Copying bits into staging... ACM is not supported on this version of linux The existing Operating System version is unsupported or unknown. Please install a required operating system before proceeding with this install. See the RSA Identity Management and Governance Installation guide for more information regarding OS installation.
Cause
One need to thoroughly check a document called
"RSA IDENTITY MANAGEMENT AND GOVERNANCE Platform Support Matrix for Version 6.9.1",
which is also available on RSAlink https://community.rsa.com/docs/DOC-36658
to assure that the version that is run when this error issued, is indeed supported.
Resolution
The location looks similar to this depending on where the upgradeJDK.tar was copied, and we need to edit common.sh in
/home/oracle/upgradeJDK/deploy
Line 237
#### Check OS Release Version
if [ -f /etc/redhat-release ]; then
cat /etc/redhat-release > /tmp/install.tmp
while read line ;do
for vers in $line
do
case "$vers" in
"5.3"|"5.8"|"5.10"|"6.1"|"6.2"|"6.3"|"6.4"|"6.5"
and add, for example , "5.11" to that string.
Save the file and run the upgradeJDK.sh again.
Related Articles
'java.io.FileNotFoundException: aveksa-version.properties' error running createSchema.sh in RSA Identity Governance & Life… Number of Views RSA Announces End of Primary Support for RSA Authentication Manager 8.2 Service Pack 1 and a Direct Upgrade to Version 8.5 Number of Views How to download RSA Web Threat Detection patches and version upgrades on RSA Link Number of Views Android and iOS Users Must Upgrade RSA SecurID Authenticate 2.x App the Latest Version by October 12 2020 Number of Views Error "Unable to retrieve current platform specification" when upgrading RSA Authentication Manager 8.x Number of Views
Trending Articles
RSA SecurID Software Token 5.0.2 for Windows Desktop displays message after reboot due to roaming profile: No token stor… RSA Release Notes for RSA Authentication Manager 8.8 Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
