Salesforce Collector is throwing 'Invalid Credentials' error after patching to RSA Governance & Lifecycle 8.0.0 P06
Originally Published: 2025-04-30
Article Number
Applies To
- RSA Governance & Lifecycle 8.0.0 P06
Issue
Following the upgrade to RSA Governance & Lifecycle 8.0.0 P06, the Salesforce collector is failing with 'Invalid Credentials' (HTTP Status Code 400)
The following error is logged to the aveksaServer.log file.
03/26/2025 09:52:06.751 ERROR (ApplyChangesChangeDataRequest-1742910008815-1742910008815) [com.aveksa.collector.salesforce.SalesforceCollectorDriver] Invalid Credentials
com.aveksa.common.DataReadException: Response with HTTP Status Code 400
at com.aveksa.collector.salesforce.SalesforceCollectorDriver.processResponse(SalesforceCollectorDriver.java:293) ~[classes/:?]
at com.aveksa.collector.salesforce.SalesforceCollectorDriver.get(SalesforceCollectorDriver.java:279) ~[classes/:?]
at com.aveksa.collector.salesforce.SalesforceCollectorDriver.isVersionSupported(SalesforceCollectorDriver.java:227) ~[classes/:?]
at com.aveksa.collector.salesforce.SalesforceCollectorDriver.testConnection(SalesforceCollectorDriver.java:136) ~[classes/:?]
at com.aveksa.collector.salesforce.adc.SalesforceAccountDataReader.testConnection(SalesforceAccountDataReader.java:50) ~[classes/:?]
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectData(AccountDataCollector.java:343) ~[datacollectors.jar:?]
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collect(AccountDataCollector.java:295) ~[datacollectors.jar:?]
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectTestData(AccountDataCollector.java:270) ~[datacollectors.jar:?]
at com.aveksa.client.datacollector.framework.DataCollectorManager.collect(DataCollectorManager.java:585) ~[datacollectorframework.jar:?]
at com.aveksa.client.component.collector.DefaultCollectorManager.actUpon(DefaultCollectorManager.java:207) ~[components.jar:?]
at com.aveksa.client.component.collector.DefaultCollectorManager.handle(DefaultCollectorManager.java:105) ~[components.jar:?]
at com.aveksa.client.component.event.DefaultEventManager.handle(DefaultEventManager.java:70) ~[components.jar:?]
at com.aveksa.client.datacollector.framework.SimpleEventSource.notifyListeners(SimpleEventSource.java:67) ~[datacollectorframework.jar:?]
at com.aveksa.client.component.communication.DefaultCommunicationManager.notifyEvent(DefaultCommunicationManager.java:378) ~[components.jar:?]
at com.aveksa.client.component.communication.ChangeListHandler.applyChanges(ChangeListHandler.java:366) ~[components.jar:?]
at com.aveksa.client.component.communication.ChangeListHandler.access$100(ChangeListHandler.java:48) ~[components.jar:?]
at com.aveksa.client.component.communication.ChangeListHandler$ChangeApplyingRunnable.run(ChangeListHandler.java:278) ~[components.jar:?]
at java.lang.Thread.run(Thread.java:750) ~[?:1.8.0_442]
03/26/2025 09:52:06.754 ERROR (ApplyChangesChangeDataRequest-1742910008815-1742910008815) [com.aveksa.client.datacollector.framework.DataCollectorManager] DCM281: Collection Failed: CollectionFailedEvent[cmi = CollectionMetaInfo[{ID=12, run_id=1742910008815, collector_id=83, test-run=true, collector_name=GEM-ADC, data_size=0, data_file=/home/oracle/wildfly-24.0.1.Final/domain/servers/img-server-1/tmp/vfs/deployment/deployment4dbfe2a90d6b8b63/aveksa.war-3b8159ad15a53e2f/WEB-INF/LocalAgent/collected_data/12.data}] message = null cause = com.aveksa.common.ConnectException: Invalid Credentials]
com.aveksa.common.ConnectException: Invalid Credentials
at com.aveksa.collector.salesforce.SalesforceCollectorDriver.testConnection(SalesforceCollectorDriver.java:142) ~[classes/:?]
at com.aveksa.collector.salesforce.adc.SalesforceAccountDataReader.testConnection(SalesforceAccountDataReader.java:50) ~[classes/:?]
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectData(AccountDataCollector.java:343) ~[datacollectors.jar:?]
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collect(AccountDataCollector.java:295) ~[datacollectors.jar:?]
at com.aveksa.client.datacollector.collectors.accountdatacollectors.AccountDataCollector.collectTestData(AccountDataCollector.java:270) ~[datacollectors.jar:?]
at com.aveksa.client.datacollector.framework.DataCollectorManager.collect(DataCollectorManager.java:585) ~[datacollectorframework.jar:?]
at com.aveksa.client.component.collector.DefaultCollectorManager.actUpon(DefaultCollectorManager.java:207) ~[components.jar:?]
at com.aveksa.client.component.collector.DefaultCollectorManager.handle(DefaultCollectorManager.java:105) ~[components.jar:?]
at com.aveksa.client.component.event.DefaultEventManager.handle(DefaultEventManager.java:70) ~[components.jar:?]
at com.aveksa.client.datacollector.framework.SimpleEventSource.notifyListeners(SimpleEventSource.java:67) ~[datacollectorframework.jar:?]
at com.aveksa.client.component.communication.DefaultCommunicationManager.notifyEvent(DefaultCommunicationManager.java:378) ~[components.jar:?]
at com.aveksa.client.component.communication.ChangeListHandler.applyChanges(ChangeListHandler.java:366) ~[components.jar:?]
at com.aveksa.client.component.communication.ChangeListHandler.access$100(ChangeListHandler.java:48) ~[components.jar:?]
at com.aveksa.client.component.communication.ChangeListHandler$ChangeApplyingRunnable.run(ChangeListHandler.java:278) ~[components.jar:?]
at java.lang.Thread.run(Thread.java:750) ~[?:1.8.0_442]
Caused by: com.aveksa.common.DataReadException: Response with HTTP Status Code 400
at com.aveksa.collector.salesforce.SalesforceCollectorDriver.processResponse(SalesforceCollectorDriver.java:293) ~[classes/:?]
at com.aveksa.collector.salesforce.SalesforceCollectorDriver.get(SalesforceCollectorDriver.java:279) ~[classes/:?]
at com.aveksa.collector.salesforce.SalesforceCollectorDriver.isVersionSupported(SalesforceCollectorDriver.java:227) ~[classes/:?]
at com.aveksa.collector.salesforce.SalesforceCollectorDriver.testConnection(SalesforceCollectorDriver.java:136) ~[classes/:?]
... 14 more Cause
The problem occurs because the SOAP request header sent to Salesforce has two 'Authorization' fields, each containing an empty token.
This causes the Salesforce endpoint to fail the request.
Resolution
This issue is resolved in the following version/patch:
- RSA Governance & Lifecycle 8.0.0 P06_HF01
- RSA Governance & Lifecycle 8.0.0 P07_HF01
Related Articles
Unable to update time servers on Aveksa 6.8.1 Number of Views Java Token Client throwing error 40039 Number of Views Timeout error on DB2 driver in 7.1.0 P06 Number of Views Access denied error while running the RSA Authentication Manager 8.x Administration SDK Number of Views XudaKeyAndCertificateWriteToFile() function is very slow on Solaris Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Release Notes for RSA Authentication Manager 8.8 Deploying RSA Authenticator 6.2.2 for Windows Using DISM RSA Authentication Manager 8.9 Release Notes (January 2026) Supported On-Demand Authentication (ODA) SMS providers for use with RSA Authentication Manager 8.x
Don't see what you're looking for?
