Services failed to restart after upgrade to 8.8 while using custom signed certificates
Last Modified: 2025-09-10
Article Number
Applies To
Authentication Manager Version 8.8
Issue
Services failed to restart after upgrade to 8.8 while using custom signed certificates.
Logs show: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: Netscape cert type does not permit use for SSL server
Example certificate:
Cause
Authentication Manager version 8.8 uses Java version 12. This error occurred because Java 12 no longer accepts the "Netscape cert type" extension.
Resolution
Use a certificate that doesn't use the netscape extension.
Workaround
Revert back to self signed certificate.
rsaadmin@am81p:~> cd /opt/rsa/am/utils rsaadmin@am81p:/opt/rsa/am/utils> ./rsautil reset-server-cert Please enter OC Administrator username: <enter Operations Console admin user name> Please enter OC Administrator password: <enter the password for the Operations Console user>
After the certificate is replaced, restart the Authentication Manager services:
rsaadmin@am81p:/opt/rsa/am/utils> cd ../server rsaadmin@am81p:/opt/rsa/am/server> ./rsaserv restart all
Related Articles
Windows Shared Folder Connection Error During Upgrade/Backup 351Number of Views Authentication Manager 8.x upgrade fails with error "Failed to launch the update installer to apply the update" 589Number of Views How to Upgrade Internal SHA-1 Certificates to SHA-256 in Authentication Manager Using rsautil 1.05KNumber of Views Authentication Manager 8.5 upgrade to 8.6 fails with error: Unactivated changes are present in the WebLogic Server config.xml 1.38KNumber of Views Promotion for Maintenance fails to demote original primary, AM 8.8 Patch 2 & 3 285Number of Views
Trending Articles
RSA Authentication Manager 8.9 Setup and Configuration Guide RSA Authentication Manager 8.9 Patches and Hotfixes Readme RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA Cloud Authentication Service idradmin Account lockout
Don't see what you're looking for?