The RSA Authentication Manager 8.x RSA RADIUS Server Operations Console Service Stops with a FAILED State.
Originally Published: 2017-11-03
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1.1
Platform: Linux
O/S Version: SUSE Enterprise 11 SP3
Issue
The /opt/rsa/am/server/logs/radiusoc.log on the replica instance reports the following:
####<Nov 1, 2017 9:09:00 PM MDT> <Info> <Management> <app82r> <> <Thread-11> <> <> <> <1509592140062> <BEA-141298> <Could not register with the Administration Server: java.rmi.RemoteException: [Deployer:149150]An IOException occurred while reading the input.; nested exception is:
javax.net.ssl.SSLKeyException: Hostname verification failed: HostnameVerifier=weblogic.security.utils.SSLWLSHostnameVerifier, hostname=app82r.rsa.net.>
####<Nov 1, 2017 9:09:01 PM MDT> <Warning> <Security> <app82r> <> <Thread-10> <> <> <> <1509592141809> <BEA-090504> <Certificate chain received from app82r.rsa.net - 192.168.107.48 failed hostname verification check. Certificate contained app82p.rsa.net but check expected app82r.rsa.net>
Cause
Workaround
Steps
- Logon to the authentication manager instance with the rsaadmin account.
- Change the account privileges with the command : sudo su -
- Navigate to the /opt/rsa/am/server/wrapper using the command : cd /opt/rsa/am/server/wrapper
- Take copies of four configuration files AdminServerWrapper.conf, BiztierServerWrapper.conf, ConsoleServerWrapper.conf & RadiusOCServerWrapper.conf as we are about to make changes to these files e.g. cp AdminServerWrapper.conf AdminServerWrapper.conf.ORIG
- Check the existing value for the "-Dweblogic.security.SSL.ignoreHostnameVerification" parameter in the four configuration files AdminServerWrapper.conf, BiztierServerWrapper.conf, ConsoleServerWrapper.conf & RadiusOCServerWrapper.confwith the command : cat *.conf | grep ignore
Example:
rsaadmin@app82p:/opt/rsa/am/server/wrapper> cat *.conf | grep ignore wrapper.java.additional.8=-Dweblogic.security.SSL.ignoreHostnameVerification=false wrapper.java.additional.47=-Dwrapper.ignore.component.failure=true wrapper.java.additional.8=-Dweblogic.security.SSL.ignoreHostnameVerification=false wrapper.java.additional.8=-Dweblogic.security.SSL.ignoreHostnameVerification=false wrapper.java.additional.7=-Dweblogic.security.SSL.ignoreHostnameVerification=false rsaadmin@app82p:/opt/rsa/am/server/wrapper>
- Change the "-Dweblogic.security.SSL.ignoreHostnameVerification" parameter from false to true in the four configuration files using a command like : sed -i 's/ignoreHostnameVerification=false/ignoreHostnameVerification=true/g' AdminServerWrapper.conf
NOTE: do not forget to make the change to all four files : AdminServerWrapper.conf, BiztierServerWrapper.conf, ConsoleServerWrapper.conf & RadiusOCServerWrapper.conf
- Check the "-Dweblogic.security.SSL.ignoreHostnameVerification" parameter has been changed successfully using the command : cat *.conf | grep ignore
Example:
rsaadmin@app82p:/opt/rsa/am/server/wrapper> cat *.conf | grep ignore wrapper.java.additional.8=-Dweblogic.security.SSL.ignoreHostnameVerification=true wrapper.java.additional.47=-Dwrapper.ignore.component.failure=true wrapper.java.additional.8=-Dweblogic.security.SSL.ignoreHostnameVerification=true wrapper.java.additional.8=-Dweblogic.security.SSL.ignoreHostnameVerification=true wrapper.java.additional.7=-Dweblogic.security.SSL.ignoreHostnameVerification=true rsaadmin@app82p:/opt/rsa/am/server/wrapper>
- Restart the RSA Authentication Manager Services using the command : /opt/rsa/am/server/rsaserv restart all
- If not already done so, replace the console certificate (generate a Certificate Signing Request, submit the CSR to a CA, and request an SSL server certificate, import the SSL server certificate and active the new SSL console certificate) where the Common Name (CN) matches the fully-qualified hostname of the authentication manager instance.
- Stop the RSA Authentication Manager server using the command : /opt/rsa/am/server/rsaserv stop all
- Revert the changes in the four configuration files where the "-Dweblogic.security.SSL.ignoreHostnameVerification" parameter is false e.g. sed -i 's/ignoreHostnameVerification=true/ignoreHostnameVerification=false/g' AdminServerWrapper.conf
- Start the RSA Authentication Manager Services using the command : /opt/rsa/am/server/rsaserv start all
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