• RSA Governance & Lifecycle 8.0.0 P09
• SecurID Governance & Lifecycle 7.5.2 P04, P05, P06

The Remote AveksaAgent fails to start as a service on Windows machines:



The following exception is shown in the wrapper.log:

INFO   | jvm 1    | 2023/05/28 10:20:06 | WrapperSimpleApp: Unable to locate the class com.aveksa.client.datacollector.startup.Bootstrap: java.lang.NoClassDefFoundError: org/apache/log4j/Logger

Java classpath in the wrapper.conf file is pointing to a different log4j.jar file, hence remote agent was failing to start as a service.

This issue is resolved in the following versions/patches:

• RSA Governance & Lifecycle 8.0.0 P10
• SecurID Governance & Lifecycle 7.5.2 P07

WORKAROUND for RSA Governance & Lifecycle 8.0.0 P09:

Follow the below steps as a workaround on RSA Governance & Lifecycle 8.0.0 P09 to run the remote agent as a service on a Windows machine:

• Stop RemoteAgent if running already.
• Uninstall Remote Agent by running "UninstallAvAgent-NT.bat" as Administrator in AveksaAgent/bin folder.
• Download Remote Agent zip from UI and re-deploy the agent on windows box (this includes removing the old AveksaAgent folder and unzipping the new agent zip into a new folder).
• Locate the below lines in wrapper.conf file present under AveksaAgent/conf folder:
  • wrapper.java.classpath.3=../common/lib/log4j-1.2-api-2.17.2.jar
  • wrapper.java.classpath.4=../common/lib/log4j-api-2.17.2.jar
  • wrapper.java.classpath.5=../common/lib/log4j-core-2.17.2.jar
• Update the above lines as follows in the same file & save the changes:
  • wrapper.java.classpath.3=../common/lib/log4j-1.2-api-2.21.0.jar
  • wrapper.java.classpath.4=../common/lib/log4j-api-2.21.0.jar
  • wrapper.java.classpath.5=../common/lib/log4j-core-2.21.0.jar
• Go to Remote agent bin folder & install agent by running "InstallAvAgent-NT.bat" file as Administrator.
• Go to Services window and start AveksaAgent service.

WORKAROUND for SecurID Governance & Lifecycle 7.5.2 P04-P06:

Follow the below steps as a workaround on SecurID Governance & Lifecycle 7.5.2 P04 through P06 to run the remote agent as a service on a Windows machine:

• Stop RemoteAgent if running already.
• Uninstall Remote Agent by running "UninstallAvAgent-NT.bat" as Administrator in AveksaAgent/bin folder.
• Download Remote agent zip from UI and re-deploy the agent on windows box (this includes removing the old AveksaAgent folder and unzipping the new agent zip into a new folder).
• Remove the below lines in wrapper.conf file present under AveksaAgent/conf folder:
  • wrapper.java.classpath.3=../common/lib/log4j-1.2.17-1.0-rsa-1.jar
  • wrapper.java.classpath.4=../conf
• Add below lines in the same file & save the changes:
  • wrapper.java.classpath.3=../common/lib/log4j-1.2-api-2.17.2.jar
  • wrapper.java.classpath.4=../common/lib/log4j-api-2.17.2.jar
  • wrapper.java.classpath.5=../common/lib/log4j-core-2.17.2.jar
  • wrapper.java.classpath.6=../conf
• Go to Remote agent bin folder & install agent by running "InstallAvAgent-NT.bat" file as Administrator.
• Go to Services window and start AveksaAgent service.