Trellix configuration with MFA agent
Article Number
Issue
MFA is not prompting Passcode when Trellix is installed on Windows Machine.
Cause
Policy configuration is not applied on Trellix EPO.
Resolution
1- Make sure the setup and configuration guide is followed & ran the installation using the below steps:
- Navigate to the directory that contains the RSA MFA Agent for Microsoft Windows x64.msi or RSA MFA
Agent for Microsoft Windows x86.msi package file (or a renamed MFA Agent MSI file). Otherwise, you
must provide the full pathname to the package file on the command line. - Type a case-sensitive command similar to the following, depending on the name of your MSI package:
msiexec /i “RSA MFA Agent for Microsoft Windows x64.msi" INSTALLMDE=TRUE
2- Check Registry Keys in the below paths.
- HKLM\\SOFTWARE\Trellix Drive Encryption\\IntegratedCredentialProviders\bbfc6cf6-6fb24912-b8e0-c47844d1003d
- HKLM\\SOFTWARE\McAfee Endpoint Encryption\\IntegratedCredentialProviders\bbfc6cf6-6fb2-4912-b8e0-c47844d1003d
They should include the following entries as the below screenshot.
3- Third-party credential providers must be enabled as shown below. These two policies must be configured, for agent to work with Trellix McAfee encryption software.
4- Force update the policy on the affected machines
5- Reboot the Machine & test again the MFA should work successfully.
Related Articles
RSA MFA Agent 3.0.2 for Microsoft AD FS Release Notes 53Number of Views RSA MFA Agent 2.3.4 for Microsoft Windows Installation and Administration Guide 381Number of Views Troubleshooting RSA MFA Agent for Microsoft Windows 3.99KNumber of Views Enable a web proxy for RSA MFA Agent for Microsoft Windows 436Number of Views RSA MFA Agent for PAM Platform Support Matrix 461Number of Views
Trending Articles
RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Release Notes for RSA Authentication Manager 8.8 RSA-2026-04: RSA Governance and Lifecycle Security Update for SUSE Linux Enterprise Server Vulnerabilities RSA Governance & Lifecycle 7.5.2 Administrator's Guide
Don't see what you're looking for?