User changes his mobile device in RSA Cloud Authentication Service
Originally Published: 2015-06-25
Last Modified: 2023-10-06
Article Number
Applies To
Issue
Tasks
- The administrator must delete the user's current device.
- The user needs to complete mobile device registration on the new device.
Resolution
- In the Administration Console, click Users > Management.
- Find the user you want to modify. You can use the Search field.
- Delete the user's device from their list of registered devices.
- Ask the user to enroll using the new device.
Related Articles
Administrator is able to change a user password in RSA ACE/Server even though it is not allowed in his task list Number of Views Failing to access Identity Router IDR Web resource after IDR v2.17 update Number of Views PAM Agent is failing to connect to RSA Servers (Curl error code: 35) Number of Views RSA-2024-13: RSA Authentication Agent for Microsoft Windows Security Update Number of Views RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Number of Views
Trending Articles
Troubleshooting RSA MFA Agent for Microsoft Windows RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide How to Replace the Web Server Certificate for the RSA Identity Governance & Lifecycle Web Console RSA SecurID software token .sdtid file fails to import into RSA SecurID Software Token 5.0 for Windows Deploy an Identity Router Virtual Machine in Microsoft Azure
Don't see what you're looking for?
