What happens to my RSA Community account if I change companies?
2 years ago
Originally Published: 2017-11-14
Article Number
000055748
Applies To
This article applies to RSA customers and partners who have RSA Community accounts.
Issue
I have an RSA Community account that is associated with my former company but I have since changed jobs and now work for another company that has utilizes RSA products and solutions. Am I able to keep my RSA Community account or can I migrate it to a new account?
Resolution
Users register for RSA Community accounts using their corporate email addresses and their accounts are associated with their company's maintenance contracts.  This allows users to access product downloads for their products and provides access to the Case Portal where they can open and manage support cases.
 
Because of the association between RSA Community accounts and their companies' information, when someone leaves their company they are not able to use their same RSA Community account with their new employer.  Therefore, it is required that the user register for a new RSA Community account using their new corporate email address which will allow them to have access to product downloads and the Case Portal for their new employer.
 
It is currently not possible to migrate content such as discussions threads, videos, or idea submissions.
 
If you would like to have your documents and/or reputation points migrated to a new account then you may contact RSA Customer Support and reference this article.  You will also need to provide them with the email addresses for the old and new account in order for the accounts to be easily located.
 
It will not be necessary to subscribe to product advisories for the products for which you have active maintenance contracts, as you will be auto-subscribed to these advisories upon registering for your new account.
Notes
If you have any questions about this process or experience any issues with the steps above then please contact RSA Customer Support for assistance.​

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