When running the RSA SecurID Authentication Agent for PAM's acetest utility, getting error: Cannot Do AceInitialize for communication with ACE/Server
Originally Published: 2015-12-23
Article Number
Applies To
RSA Product/Service Type: Authentication Agent for PAM
Issue
[root@rh 64bit]# ./acetest Cannot Do AceInitialize for communication with ACE/Server. [root@rh 64bit]# ./acestatus Error can't connect to ACE/Server
Tasks
Resolution
[root@rh 64bit]# strace ./acetest ........ stat("/var/ace/sdconf.rec", 0x7fffd238fd10) = -1 ENOENT (No such file or directory) open("/etc/localtime", O_RDONLY) = 3 fstat(3, {st_mode=S_IFREG|0644, st_size=3519, ...}) = 0 fstat(3, {st_mode=S_IFREG|0644, st_size=3519, ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fb4587b1000 read(3, "TZif2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\4\0\0\0\4\0\0\0\0"..., 4096) = 3519 lseek(3, -2252, SEEK_CUR) = 1267 read(3, "TZif2\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\0\5\0\0\0\5\0\0\0\0"..., 4096) = 2252 close(3) = 0 munmap(0x7fb4587b1000, 4096) = 0 socket(PF_FILE, SOCK_DGRAM|SOCK_CLOEXEC, 0) = 3 connect(3, {sa_family=AF_FILE, path="/dev/log"}, 110) = 0 sendto(3, "<11>Dec 22 19:21:13 acetest: ACE"..., 93, MSG_NOSIGNAL, NULL, 0) = 93 fstat(1, {st_mode=S_IFCHR|0620, st_rdev=makedev(136, 0), ...}) = 0 mmap(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0x7fb4587b1000 write(1, "Cannot Do AceInitialize for com"..., 60Cannot Do AceInitialize for communication with ACE/Server. ) = 60
In this particular case, the agent cannot communicate with the authentication server because the acetest utility cannot locate the sdconf.rec file in /var/ace.
To resolve the issue, generate a new sdconf.rec on the Authentication Manager server (Access > Authentication Agents > Generate Configuration File > Generate Config File) and place it on the box with the PAM agent in the directory listed in the error output generated after running the strace then rerun acetest..
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