Why do authentication errors occur when performing a SecurID Access Authentication Manager test?

3 years ago

Originally Published: 2016-10-25

Article Number

000042821

Applies To

RSA Product Set: SecurID Access

Issue

PrincipalResolutionExceptions like what is shown below will be seen in the Authentication Manager's /opt/rsa/am/server/logs/imsTrace.log when testing SecurID Access IDR(s) to Authentication Manager connectivity from the Administration Console (Platform >Authentication Manager) .

com.rsa.authmgr.internal.admin.principalres.PrincipalResolutionException: 
Unable to Resolve Principal:No aliases found, unable to resolve principal by alias ILCDQpbQfJltrmUz

Cause

As part of the Authentication Manager test a random user ID is used to attempt authentication. The random user ID is unlikely to be a valid user in the Authentication Manager.

Resolution

These PrincipalResolutionExceptions are expected and can be safely ignored.

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