Configure RSA Cloud Authentication Service

1. Sign in to RSA Cloud Administration Console. 
2. Click Authentication Clients > Relying Parties.                                                                                                                                               
3. Click Add a Relying Party.
4. On the Relying Party Catalog page, click Add corresponding to Service Provider SAML.                                                                           
5. On the Basic Information page, enter the name for the application in the Name field and click Next Step.                                      
6. In the Authentication tab, choose SecurID manages all authentication.
7. Select a Primary Authentication Method and Access Policy as required and click Next Step.                                                    
8. Provide the Service Provider details in the following format: 
   1. ACS URL: <Zoho Desk ACS URL>. 
   2. Service Provider Entity ID: <Zoho Desk Entity ID>.
      See the Notes section for instructions on how to obtain the ACS URL and Entity ID.                                                                       
9. In the SAML Response Protection section, choose IdP signs assertion within response.
10. Download the certificate by clicking Download Certificate.                                                                                                             
11. Click Show Advanced Configuration.
12. Under the User Identity section, configure Identifier Type and Property as:
    • Identifier Type > Email Address
    • Property > mail                                                                                                                                                                            
13. Click Save and Finish.
14. On the My Relying Parties page, click the Edit list, and select Metadata to download the metadata.                                 
15. Click Publish Changes. Your application is now enabled for SSO.                                                                               

Notes

Configure Zoho Desk

1. Sign in to Zoho Desk admin console - https://www.zoho.com/desk/login.html.
2. Click the gear icon and click Help Center.                                                                                                                                                   
3. Click User Authentication.                                                                                                                                                    
4. Provide the following information and click Save.
   1. Remote Login URL: Obtain from the metadata file downloaded from RSA.
   2. Remote Logout URL: Obtain from the metadata file downloaded from RSA.
   3. Reset Password URL: Obtain from the metadata file downloaded from RSA.
   4. Public Key: Upload the Certificate downloaded from RSA.