User's KWP PSD with new certificate not getting uploaded to LDAP
Originally Published: 2002-10-28
Last Modified: 2023-10-06
Article Number
Applies To
Microsoft Internet Information Server (IIS)
Microsoft Windows 2000 Advanced Server SP2
LDAP Server
Issue
End user goes through certificate generation process again if virtual card was not loaded properly
End user repeatedly sent to certificate enrollment process
When a user goes to enroll for a certificate they download the plugin and then are set over to OneStep. OneStep works fine and the certificates appear to be created and the pointers are installed in the certificate store. The only difference is the general certificate ca-user it stays and does not go away. Everything appears fine until a user goes to another machine or uninstalls their plugin. When a user goes to another machine downloads the plugin they are sent to OneStep again for enrollment even after doing it on the other system. If a user un-installs the plugin they get an error about there are pending credential updates if you uninstall the plugin these actions will be cancelled. Once you select OK you get a message about the credential update failed.
Cause
The KWP PSD upload was going over http on port 80. Port 80 was being blocked by a FireWall.
Resolution
For KWP 1.1 release, please contact RSA Customer Support for Hot Fix tst00026194.
For KWP 1.1.1 release, to enable upload over https, follow these steps:
1. Shut down your Web server.
2. Edit the RSAKWPP.ini file and add the line:
SecureUpload=true
in the category [KWA-Trust-List]
3. Restart your Web server.
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