SecurID: RSA ACE/Server (Authentication Manager) is not running
2 months ago
Originally Published: 2004-10-04
Article Number
000058147
Applies To

New Installation.
RSA ACE/Server.

Issue

RSA ACE/Server is not running.
Authentication is failing.
Cannot communicate with RSA ACE/Server.
All clients cannot authenticate.

Cause

RSA ACE/Server authentication engine is not running.

Resolution

To correct this issue, start the RSA ACE/Server processes using the steps below (for Microsoft Windows):

1. Start --> Settings --> Control Panel --> RSA/ACE Server (with v6.1, choose Start --> All Programs --> RSA Security --> RSA Authentication Manager Control Panel --> Start/Stop RSA Auth Mgr Services).

2. Click "Start" (with v6.1, choose "Start All".

3. Optionally check the box to  start the services automatically after a reboot.

4. Exit.

5. Verify authentication.

 

NOTE: The ACE/Server processes are not configured to start automatically during an initial installation.